Privacy Policy

We collect different types of info depending on how you interact with us:

Personal Details

• Your name, email, phone number
• Mailing address (if you sign up for membership)
• Date of birth and emergency contact info
• Payment and billing information

Health & Fitness Data

• Medical history and injury information (gotta keep you safe)
• Body composition analysis results
• Fitness goals and current activity levels
• Workout performance and progress tracking
• Nutrition preferences and dietary restrictions

Technical Stuff

• IP address and browser type when you visit our site
• Cookies that help the website work properly
• Gym check-in times (via our access system)

We don't collect anything we don't actually need. If you're just browsing the website, we're only getting basic technical data.

Here's what we actually do with the info you give us:

Running the Gym

• Processing your membership and payments
• Scheduling your training sessions and classes
• Giving you access to our facility
• Following up on appointments and bookings

Your Training Experience

• Creating personalized workout plans that actually work for YOU
• Tracking your progress over time (nothing beats seeing how far you've come)
• Adjusting nutrition recommendations based on your goals
• Making sure exercises are safe given your health history

Staying Connected

• Sending class schedules and gym updates
• Reminding you about upcoming sessions
• Sharing fitness tips and special offers (only if you've opted in)
• Responding to your questions and feedback

Legal & Safety

• Maintaining records for insurance purposes
• Complying with health and safety regulations
• Protecting against fraud or misuse

We're pretty protective of your info, but there are some situations where we need to share it:

Service Providers

• Payment processors (to handle membership fees)
• Email and SMS services (for appointment reminders)
• Scheduling software providers
• Cloud storage services (all encrypted, obviously)

These companies are bound by contracts to keep your data secure and can't use it for their own purposes.

Healthcare Professionals

• Your doctor or physiotherapist (only with your explicit permission)
• Medical professionals in case of emergency

Legal Requirements

• Law enforcement (if legally required)
• Court orders or subpoenas
• Government health authorities (for contact tracing or public health reasons)

We DO NOT: Sell your personal information to third parties, share your data for marketing purposes without consent, or give out your health information casually.

Security's kinda our thing (well, after HIIT training). Here's how we keep your info safe:

Technical Security

• SSL encryption for all data transmission
• Secure, encrypted cloud storage for digital records
• Regular software updates and security patches
• Firewalls and intrusion detection systems
• Password-protected access with multi-factor authentication

Physical Security

• Locked filing cabinets for paper records
• Restricted access to admin areas
• Shredding of outdated physical documents

Staff Training

• All team members sign confidentiality agreements
• Regular privacy and security training
• Limited access based on role (trainers only see what they need to see)

Look, no system is 100% bulletproof, but we take every reasonable precaution to keep your data secure.

Your data, your rules. Under Canadian privacy law, you've got rights:

Access Your Information

Wanna see what we've got on file? Just ask. We'll provide a copy of your personal data within 30 days.

Update or Correct Info

Moved? Changed your phone number? Let us know and we'll update your records right away.

Delete Your Data

Leaving us? (Hope not, but it happens.) We'll delete your information, though we might need to keep some records for legal or accounting reasons (usually 7 years for financial stuff).

Opt Out of Marketing

Don't wanna get our promotional emails? No problem - every email has an unsubscribe link, or just tell us directly.

Withdraw Consent

Changed your mind about something you agreed to? You can withdraw consent anytime (though it might affect the services we can provide).

Our website uses cookies (the digital kind, not the post-workout snack kind).

What We Use:

• Essential Cookies: Make the site actually work (login sessions, security)
• Performance Cookies: Help us see which pages get visited most
• Functional Cookies: Remember your preferences

Managing Cookies:

You can disable cookies in your browser settings, but heads up - some features might not work properly without them.

Third-Party Services:

• Google Maps (for directions to our gym)
• Social media plugins (if you wanna share your progress)

These services have their own privacy policies that we don't control.

We don't keep your data forever - just as long as we need it.

Active Members:

While you're training with us, we keep your records current and accessible to provide the best service.

After Membership Ends:

• Basic contact and membership info: 7 years (for legal/tax purposes)
• Health records: 7 years (required by Canadian regulations)
• Payment records: 7 years (accounting requirements)
• Marketing emails: Until you unsubscribe

After Retention Period:

We securely delete or anonymize your data so it can't be linked back to you.

If you want us to delete your data earlier (and we're legally able to), just reach out and we'll take care of it.

Our programs are designed for adults 18 and older.

If you're under 18 and interested in training with us, we'll need parental consent and involvement. Parents or guardians will need to provide information and sign waivers on behalf of minors.

We take extra care with information related to youth members, ensuring parents have full visibility and control over their child's data.

Privacy laws and our practices evolve, so we might update this policy from time to time.

When we make changes:

• We'll update the "Last Updated" date at the top
• For major changes, we'll send you an email notification
• We might post a notice on our website or at the gym

We encourage you to check this page occasionally to stay informed. Continuing to use our services after changes means you accept the updated policy.

Got concerns about how we handle your data? Don't keep it to yourself.

Contact Us First:

Most issues can be sorted out quickly with a direct conversation.

• Email: info@blightveilchronos.info
• Phone: (604) 555-2847
• In person: 1250 Burrard Street, Suite 304, Vancouver, BC V6Z 2K3

Still Not Satisfied?

You have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

• Website: priv.gc.ca
• Toll-free: 1-800-282-1376

We're committed to resolving any privacy concerns quickly and fairly. Seriously, reach out if something doesn't feel right.